CRM = More Profit, Business Growth

CRM is a paradigm shift from Product-centric to Customer-Centric. Customers are the source of revenue and profit. Their satisfaction is the key to success and in particular in the digital economy. With a good CRM system implemented, you will have a 360° view of your customers with a full understanding of their needs, thus allowing more up and cross-selling opportunities. Additionally, you will have a group of satisfied, loyal and profitable customers. A “Perpetual Customer Satisfaction Generator” is in place. CRM is not a do-it-once job – it is an on-going process. With our team of highly qualified CRM consultants, Telisoft can provide support to your long-term CRM strategy.

Telisoft is proficient in:

• CRM System Implementation/Enhancement
• CRM Solution Design
• CRM Project Management
• E-Business Application Integration
• E-Care · Enterprise Architecture
• Distributed Services Infrastructure
• Software Selection & Implementation
• Intranets & Extranets

By combining our innovative approach to technology with our creative talents and seasoned project management, we can provide an effective end-to-end CRM solution for your needs.


Our Methodology: Value Building Cycles

CRM Systems can be very complex. Telisoft utilizes a proven methodology - the “Value Building Cycles” to guarantee a success.

The idea behind VBC is very simple – breaking down a complex CRM project into small manageable cycles that can deliver increasing business values on completion of each one. Specifically, each VBC consists of three key consecutive phases:

• Focus –Through applying CRM best practices, our consultants will work with you to simplify the CRM solution delivery into a number of cycles at a high level. Depending on the business objectives and anticipated return on business values, the top priority one will be identified. The project resources will focus on success completion of this.
   
• Deliver – On time and excellence is our commitment to all projects. All our project managers work with a disciplined project management process. A detailed project plan with all the key milestones will be worked out for each Cycle. The project manager will monitor tightly on project progress as well as project risks to keep everything on track. At the same time, our consultants will leverage their proficiency in CRM best practices and technical knowledge to produce high quality deliverables that generate the best business value.
   
• Review – The result delivered in each Cycle will be reviewed and evaluated against anticipated business value to be generated. Coupling with possible changes in business environment, the CRM strategy, architecture and cycle breakdowns may be adjusted accordingly for best benefit of the corporation. A new Cycle starts over from FOCUS again.
   
• The Value Building Cycle methodology allows delivery of the greatest business values and results in the short time. It builds new success on top of past success, and provides flexibility on adjusting implementation strategies in response to the rapid-changing business environment.
   

Consulting Services

Today's business executive is expected to have a sound, cost effective strategy for leapfrogging their companies' competitors by taking advantage of new digital technologies. E-business affects every company, regardless of size and industry. At Telisoft, we understand that achieving breakthrough performance requires the intelligent use of Information Technology.

Our Executive Consulting Services can assist you in formulating an innovative strategy that will allow your company to capitalize on leading technologies and achieve breakthrough performance. Our Executive Consulting Services Include:

• Strategy Formulation, Assessment and Validation
• Business Case Development and Review
• Technology Platform Assessment and Selection
• Vendor Contract Negotiation
• Human Resources Planning and Management
• Outsourcing and ASP Considerations
• Enterprise Transformation Planning
• RFI/RFP Preparation and Evaluation
• Workflow and Process Improvement Strategies

We understand that the right strategy and approach up-front is vital to ensuring that businesses achieve the quantifiable business results that they expect. Our experience in formulating and delivering on the promise of technology can be put to work for you.


Internet and Mobile Enablement

The Internet and wireless technology has opened new opportunities for linking enterprises to their trading partners, vendors, suppliers, affiliates and customers electronically. To capitalize on these opportunities, a thorough understanding of the underlying technologies as well as the business imperatives is required. Our Consulting Services combine deep technical knowledge with years of experience in delivering bottom line business results.